Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession).

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the date,

  • on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly, or
  • on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately, or
  • on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces, or
  • on which you or a third party named by you, who is not the carrier, have taken possession of the first goods, provided that you have concluded a contract for the regular delivery of goods over a fixed period of time.

You can also exercise your right of withdrawal online at https://www.bergmann-koch.com/widerrufsbelehrung. If you use this online feature, we will immediately send you a confirmation of receipt on a durable medium (e.g., via email) containing information about the content of your withdrawal notice, as well as the date and time of its receipt.

To meet the cancellation deadline, it is sufficient for you to submit your notice of cancellation via the cancellation feature (the so-called “cancellation button”) before the deadline expires.

In addition, you may exercise your right of withdrawal by notifying us (Bergmann & Koch GmbH, Managing Director: Jan Luis, Neuer Höltigbaum 2, 22143 Hamburg, Germany, Phone number: 0049 4057309160, email address: post@bergmann-koch.com) by means of a clear statement (e.g., a letter sent by mail or an email) regarding your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, though this is not mandatory.

In this case, to meet the deadline for cancellation, it is sufficient to send the notice of cancellation before the cancellation period expires.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to Bergmann & Koch GmbH, Neuer Höltigbaum 2, 22143 Hamburg immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exclusion of the Right of Withdrawal

Pursuant to Section 312g(2) of the German Civil Code (BGB), the right of withdrawal does not apply in the following cases:

    • Contracts for the supply of goods that are not prefabricated and for the manufacture of which a specific selection or determination by the consumer is essential, or that are clearly tailored to the consumer’s personal needs
    • Contracts for the delivery of audio or video recordings or computer software in sealed packaging, if the seal has been broken after delivery

Sample withdrawal form

(If you wish to cancel the contract, please use the online cancellation form provided by us at https://www.bergmann-koch.com/widerrufsbelehrung or fill out this form and return it.)

- To

Bergmann & Koch GmbH, Managing Director: Jan Luis, Neuer Höltigbaum 2, 22143 Hamburg, Germany, telephone number: 0049 4057309160, e-mail address: post@bergmann-koch.com

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for notification on paper)

- Date

___________
(*) Delete as appropriate.